Working with the Management Board on the future sustainment of the F-35 was an exciting project for the Unleash & Engage team.   F-35 is one of the world’s largest defence programmes. Led by the US, with participation from the UK, Italy, Netherlands, Australia, Canada, Denmark, Norway and Turkey, it is a truly collaborative programme of which BAE Systems plays a key role.

The F-35 programme is aimed at delivering a stealthy, multi-role attack aircraft capable of operating from land and sea to nations across the globe.

Using the Unleash & Engage: Visioning Framework, our work involved leading the BAE team through a vision development process to generate a powerful image of the F-35’s future. This includes our four-stage process; Prepare, Develop, Create and Acquire.

 

Working with the Management Board at BAE Systems – Aircraft Manufacturing. The Unleash & Engage team used the Visioning Framework to lead the board and senior managers through a vision development process to generate a powerful image of the future.

This unique Visioning Framework includes a four-stage process; Prepare, Develop, Create and Acquire to embed the new Vision across all functions as a key initial part of achieving sustainable operational excellence. As part of this, we also worked with the Communications team developing approaches to achieve engagement through the use of innovative engagement aids.

Following this, we worked with the Senior Leadership Team from the Military Air and Information Group developing a strategic approach for the implementation of an enterprise-wide lean transformation.

 

Using Unleash & Engage’s expertise in business transformation and change in partnership with the Academy of Service Excellence, we designed and delivered the “Create Amazing” programme for automotive manufacturer Lexus.

This unique customer service programme focused on great service excellence and how to invoke and manage a change in service levels across Lexus Sales Centres.

To find out more about our unique approach to Customer Service Excellence contact Alex

Read more about Lexus here.