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Unleash & Engage is a global consultancy. We operate across the EMEA region from a UK office and across the USA from our Virginia office.

Working with

Achieving Transformational Change in Real Life for Lexus

Lexus is considered one of the most forward thinking practitioners of Lean. They approached Unleash & Engage to help them engage Senior Leaders about Transformational Change in Real Life.

Engaging from the start…

When we talk about transformational change it doesn’t follow the usual leadership textbook, but instead the Unleash & Engage proven approach to achieving real sustainable change and operational excellence and how this approach can be applied in both your work and your personal life.

We showed the Sales & Marketing teams from Lexus giving practical insights on leading transformational change. Focusing on:

• Difference
• Logic & Emotion
• Dealing with loneliness
• Involvement
• Engaging & Communicating
• Creating new sustainable habits

Collaborating with ASE to Create as Amazing Service Excellence programme for Lexus

Unleash & Engage went on to work with the Academy of Service Excellence (ASE) to develop the unique ‘Create Amazing’ service excellence programme for Lexus.

Using Unleash & Engage’s expertise in business transformation and change we partnered with ASE to produce and deliver this unique programme which centred on how to invoke change, to achieve service excellence and manage sustainable delivery across Lexus Sales Centres.

To find out more about our unique approach to Customer Service Excellence please contact us.