We’re delighted to have been awarded a contract, with Babcock International to help build further levels of Sustainable Operational Excellence (SOE) across the organization. With extensive experience in the Defence sector, the U&E gang are looking forward to continuing our successful work with the market leader.

Alex Lewis, Director of Unleash & Engage said: “We’ve been working with Babcock International since Oct 2019 on the Vanguard Deep Maintenance Project, introducing the SOE system as the basis for deploying the submarine refit, and how test and commissioning is planned and executed.

A team of 24 coaches from Unleash & Engage are currently engaged at the Devonport site and up to now have coached around 250 leaders and teams of over 1000. In the time we’ve been working with the Vanguard team we’ve already seen significant improvements in health and safety and the program schedule.

This new contract win is part of a wider, longer-term program of work across the Devonport site and we look forward to continuing the great work with Babcock.”

 

Being part of a high performing team feels good: you know the expectations; you know the status and you know that you are growing. Results flow.

All of the 12 steps described over the past blog posts are not revolutionary. In fact, much of what I have described is well known, so why don’t more businesses do it? Often because they are investing so much time and money in the next great technological leap that will leave their competitors in the dust….

Sustainable Operational Excellence is not a bet on technology, it is complimentary to any technology, and you may even find that the technology being considered is not necessary. You may find that the leap forward is delivered by the team you have right in front of you.

If you want to truly engage your team and begin reaping the benefits of increased productivity, give me a call today, what have you got to lose?

Step 7. Problem Solving: Increasing performance every day.

As creating standards (step 5) becomes habitual, you will find that problem solving accelerates.

There are hundreds of problem-solving philosophies, techniques and training courses out there. Just try to understand the cause, concern and countermeasure. Let the team tackle their problems.

Solving problems lets you get to the positive side of the ‘performance curve’: check with the team each day about how they feel by showing everyone where they are on the performance curve (this is a curve that plots performance against pressure).

Problems generate pressure, so the more you solve, the happier the team. When the team knows that someone is feeling bad, they will try to help, and soon you will have the team relieving the pressure and being engaged in the well-being of each other. So productivity & engagement can only increase.

If you are ready to increase productivity & engagement within your team, speak to Ian from Unleash & Engage today about this 12-step process and the impact it can have on your business.

 

Step 8. Standard Calendar: Making time, every day, for the things that really matter.

Habits: if you have a Daily Stand Up Meeting, daily process confirmation and problem-solving set the time in your calendar. Respect that you and your team do this.

If you build a rhythm, a drumbeat of the business, you will find that your management will respect this and do the same. The frequency of conflicting meetings and expectations will reduce because you are generating predictability: the team will appreciate this.

If you reflect on the steps described over the last 8 posts, you’ll see that we are generating productivity by removing the negative unpredictability from our daily work. We are creating a safe working environment where expectations are being clarified and it’s OK for team members to ask for help. We’ll provide more on this theme in the next post.

Let’s get building the drumbeat of your business.

 

Step 9. Workload Levelling: Let’s be fair.

Individuals cannot work at their best if they are not given the right amount of work. Remember the performance curve? Too little or too much work generates stress.

Let’s think about, and make visible, the team workload. Distributing the work fairly and evenly.

We must understand where demand genuinely exceeds capacity. Your team will thank you for this, and you will be able to dive straight into step 10, skills and versatility.

So, if you want the best results in terms of productivity and profitability you have to do workload levelling; it’s only fair. 

 

Step 10. Skills & Versatility: Developing a well-balanced team.

When you have clear expectations (standards, step 5) and you provide support to maintain these standards (process confirmation, step 6) it’s much easier for everyone to see the skills needed within the team.

Points of vulnerability and strength can be seen, and the team can support each other to develop. Problems can be reduced during vacations, absence and when people leave. A widely skilled team further supports Workload Levelling (step 9) and reduces stress points in the group.

Developing your well-balanced team means that it is becoming a great place to work. 

 

Step 11. Habits & Reinforcement: Building the team culture

The culture of an organization cannot be described in words: it is the collection of the habits of that organisation. Coaches of even the best performers have to continually ensure that they maintain and strengthen the essential habits of the team members.

Think of your own personal habits: in many cases they define you. You do things without thinking about what you’re doing: they are easy to follow and hard to break.

You have created the basis of the habits that are healthy for the team, so now you must maintain and strengthen them. The leader of the team must now focus on being the coach, maintaining the desirable and engaging culture.

When teams work with Unleash & Engage steps 1 through 10 not only show them how to do this but we’ve created time for this most important activity. 

Step 12. Sustainment Planning: Maintaining the productivity

In our experience, steps 1 through 11 will generate at least a 20% increase in productivity (usually more). In many cases, organisations will get outside help to assist with the changes. If the changes are still novelties, or not understood by the team, they will quickly be dropped, and the previous habits will re-emerge.

At Unleash & Engage, we plan from the outset to ensure our clients build their own transformation so that they defend it long after we are gone. Before we can leave, we need to help the leaders of the teams have a plan to maintain the great new habits they have created.

The results will already be good, so let’s plan to maintain and further improve them, maintaining the intensity and frequency.  This is after all what most businesses want, not just change but sustainable change and leaders who can coach teams and continue to develop long after we’re gone.

Unlike other consultants we only consider a project a success if it’s continuing to deliver results for clients for a long time afterwards, this sets us apart, contact Ian from Unleash & Engage on iandavies@unleashandengage.com to find out more about our client’s successes.

Here’s my answer:

‘We help people to change their habits: Unleash & Engage helps people understand why they behave the way they do, helping them to see what the future could look like, coaching them to create new habits, and then working alongside them to embed these habits, instilling the desire to continually improve the habits incrementally day on day.’

The results are sustainable because if people design and implement the changes themselves, they will sustain the changes: ‘People Protect What They Build’.  That is what real engagement looks like!

Those changes then manifest themselves in vastly increased productivity (by whatever measure you choose to use) and increase in engagement.

We Unleash the Engagement!

Sounds easy? Changing habits requires intensity and frequency but habits can be changed quickly.  We typically expect to see results in just six weeks.

Many organisations are grappling with significant decisions about technology direction or investment in plant and equipment in order to improve their productivity. Before going down this route, they should carefully consider if they really are providing their employees with the framework to be truly engaged and as productive as they can be.

Unleash & Engage have developed a proven 12 step process which enables organisations to achieve Sustainable Operational Excellence and massive productivity and engagement improvements in just 12 weeks. Read my ‘SOE in 12 Steps Series’ on our blog to learn more.

Here’s my answer:

‘We help people to change their habits: Unleash & Engage helps people understand why they behave the way they do, helping them to see what the future could look like, coaching them to create new habits, and then working alongside them to embed these habits, instilling the desire to continually improve the habits incrementally day on day.’

The results are sustainable because if people design and implement the changes themselves, they will sustain the changes: ‘People Protect What They Build’.  That is what real engagement looks like!

Those changes then manifest themselves in vastly increased productivity (by whatever measure you choose to use) and increase in engagement.

We Unleash the Engagement!

Sounds easy? Changing habits requires intensity and frequency but habits can be changed quickly.  We typically expect to see results in just six weeks.

Many organizations are grappling with significant decisions about technology direction or investment in plant and equipment in order to improve their productivity. Before going down this route, they should carefully consider if they really are providing their employees with the framework to be truly engaged and as productive as they can be.

Unleash & Engage have developed a proven 12 step process which enables organizations to achieve Sustainable Operational Excellence and massive productivity and engagement improvements in just 12 weeks. See the next post ‘SOE in 12 Steps Series’ to learn more.

Being involved in the expansion of Unleash & Engage into the United States is the realization of a long-held dream. As CEO, North America, it is an honor and a privilege to be working in a country that holds strong to the belief that anything is possible. And, as a native Brit, I am proud to have called this country my home for the past 10 years.

The culmination of my many years of experience as a senior manager across many sectors of global automotive OEM’s has fully prepared me for this exciting adventure. Importantly, this experience means that I have “walked in your shoes” and know first-hand the types of challenges faced by today’s business leaders.

For our future clients, the timing of our expansion presents significant opportunity. In the industrial sector, whilst unemployment is at a 50-year low, vehicle sales (a perennial indicator of a buoyant economy) are experiencing a significant downturn after years of continued growth. Similar trends can be seen across all sectors from manufacturing to the service industry. This “productivity gap” means business leaders face difficult decisions about how best to direct investment to protect future growth, improve competitive edge and manage risk.

At Unleash & Engage, we believe the true route to achieving sustained operational excellence is through great employee engagement, organizational development and lean sustainment. Our approach is different because it is predicated on the belief that sustained change comes as a result of that change being designed and built by those who participate in the new way of working. In other words, people protect what they build.

I look forward to collaborating with our future clients here in the US and can’t wait to see the tangible and sustainable results we can achieve by working together. It is not uncommon for our clients to reap a minimum of $3 reward for every $1 they spend with Unleash & Engage, and whilst many consultants promise change, how many actually deliver?

Being involved in the expansion of Unleash & Engage into the United States is the realization of a long-held dream. As CEO, North America, it is an honor and a privilege to be working in a country that holds strong to the belief that anything is possible. And, as a native Brit, I am proud to have called this country my home for the past 10 years.

The culmination of my many years of experience as a senior manager across many sectors of global automotive OEM’s has fully prepared me for this exciting adventure. Importantly, this experience means that I have “walked in your shoes” and know first-hand the types of challenges faced by today’s business leaders.

For our future clients, the timing of our expansion presents significant opportunity. In the industrial sector, whilst unemployment is at a 50-year low, vehicle sales (a perennial indicator of a buoyant economy) are experiencing a significant downturn after years of continued growth. Similar trends can be seen across all sectors from manufacturing to the service industry. This “productivity gap” means business leaders face difficult decisions about how best to direct investment to protect future growth, improve competitive edge and manage risk.

At Unleash & Engage, we believe the true route to achieving sustained operational excellence is through great employee engagement, organizational development and lean sustainment. Our approach is different because it is predicated on the belief that sustained change comes as a result of that change being designed and built by those who participate in the new way of working. In other words, people protect what they build.

I look forward to collaborating with our future clients here in the US and can’t wait to see the tangible and sustainable results we can achieve by working together. It is not uncommon for our clients to reap a minimum of $3 reward for every $1 they spend with Unleash & Engage, and whilst many consultants promise change, how many actually deliver?

“Unleash & Engage really helped us to unleash the potential in our great team.  The approach taken has received fantastic feedback, the teachers feel it’s theirs because it is.  This approach is different to how the archdiocese has previously worked with other consultancies and shall be the approach taken for all future work.

The time we had with Unleash & Engage was highly productive and most importantly we’re confident that the work we did together will be sustained by the considerable number of stakeholders we developed during the process and their belief and trust in the new framework. I would highly recommend Unleash & Engage.”

Tim Warren, Director of Education, Archdiocese of Liverpool Primary School Improvement Trust (ALPSIT).

 

The brief

The Archdiocese of Liverpool Primary School Improvement Trust (ALPSIT) wanted to support the development of teaching talent throughout their 185 primary schools, to increase teacher retention levels and develop more Head Teachers from within.

 

The starting point

Every Head Teacher and school worked in isolation, so teachers were being measured & developed very differently across the Archdiocese.

Identifying aspiring Head Teacher’s to take on new positions was difficult across the region with very few applications from within.

 

What we did

Inspired Head Teachers to join a working group to create a systematic, transparent framework to help develop employees at all levels.

Facilitated the working group to undertake a peer review to refine the framework and encourage contribution.

Supported Head Teachers to launch new Talent Development Framework to 185 primary schools and provide coaching support as the framework is implemented in schools.

 

The results

The Talent Development Framework is now in place for all Primary Schools in the Archdiocese and the working group are providing support and coaching to other Head Teachers to help them use it well.

 

The legacy

A way of nurturing talent at all levels is now available across the archdiocese providing a transparent path for all teachers to develop their careers both within a school and across the archdiocese.

Support, performance feedback and coaching are in place through the framework for those aspiring to become Head Teachers within the archdiocese.

There is no magic wand or quick fix for Operational Excellence, nor can somebody else put in the hard miles for you and hand you it on a plate.  What we have managed to do at Unleash & Engage is distil the very essence of Operational Excellence, built a 12-week deployment model around this, followed by a three-month sustainment phase where the new habits are embedded as being ‘the way we do things around here’

12 Steps to Achieving Sustainable Operational Excellence.

Our Sustainable Operational Excellence model consists of 12 steps in 12 weeks and is guaranteed to deliver a 20% productivity improvement. 

The main benefit we see when we work with teams is that the level of engagement goes through the roof when people are unleashed from the box that the organisation has put them in (whether intentionally or not).  This is the most satisfying part of our work and the reason why we do what we do.

Once we reach the targets that we agree at the outset, we don’t stop making progress. In our most recent engagement with a large multinational company, we achieved more than double our target levels of improvement – measured during weeks 8 – 12 of the engagement.  One of the client team members said “I’ve been involved in LEAN projects and other improvement stuff, but this is the first time I’ve seen something that’s truly transformational.  What we’ve achieved in such a short amount of time is amazing”.

Our approach contains a number of simple tools, which when combined with leadership coaching, and deployed in just the right way, produces really amazing results.  We have made it successful in project teams, transactional functions, finance teams, sales teams, white collar, blue collar, distributed teams and design teams.

None of the steps are scary and taken in isolation, they can even appear trivial. However, when built together, with the involvement of the team, and the time and commitment from the front-line Manager, the results can be truly staggering. Find out more cContact Unleash & Engage.

Value stream mapping is a tool commonly used in lean continuous improvement programmes to help identify, understand and improve the material and information flow within organisations. Value Stream Mapping captures and presents the whole process from end-to-end.

Unleash & Engage worked with the Department for Environment, Food & Rural Affairs, starting with the design and delivery of a number of value stream mapping workshops.  Creating interstate value adding processes and robust implementation plans across this complex organisation.

A Value Stream Mapping ‘Train the Trainer’ Programme was then designed and delivered to train a number of key individuals to lead and run value stream mapping workshops throughout the organisation to enable all employees to understand and participate in the process to achieve optimal results.