As Aristotle said: ‘We are what we repeatedly do. Excellence is therefore not an act, but a habit.’ The highest performing companies are those that thoughtfully design their organisation so that the sum of its parts all contribute to building and reinforcing those habits.

Alex Lewis from Unleash & Engage describes their approach to designing ‘organisational systems’ to transform business performance.

Download the full whitepaper here…

Being involved in the expansion of Unleash & Engage into the United States is the realization of a long-held dream. As CEO, North America, it is an honor and a privilege to be working in a country that holds strong to the belief that anything is possible. And, as a native Brit, I am proud to have called this country my home for the past 10 years.

The culmination of my many years of experience as a senior manager across many sectors of global automotive OEM’s has fully prepared me for this exciting adventure. Importantly, this experience means that I have “walked in your shoes” and know first-hand the types of challenges faced by today’s business leaders.

For our future clients, the timing of our expansion presents significant opportunity. In the industrial sector, whilst unemployment is at a 50-year low, vehicle sales (a perennial indicator of a buoyant economy) are experiencing a significant downturn after years of continued growth. Similar trends can be seen across all sectors from manufacturing to the service industry. This “productivity gap” means business leaders face difficult decisions about how best to direct investment to protect future growth, improve competitive edge and manage risk.

At Unleash & Engage, we believe the true route to achieving sustained operational excellence is through great employee engagement, organizational development and lean sustainment. Our approach is different because it is predicated on the belief that sustained change comes as a result of that change being designed and built by those who participate in the new way of working. In other words, people protect what they build.

I look forward to collaborating with our future clients here in the US and can’t wait to see the tangible and sustainable results we can achieve by working together. It is not uncommon for our clients to reap a minimum of $3 reward for every $1 they spend with Unleash & Engage, and whilst many consultants promise change, how many actually deliver?

Being involved in the expansion of Unleash & Engage into the United States is the realization of a long-held dream. As CEO, North America, it is an honor and a privilege to be working in a country that holds strong to the belief that anything is possible. And, as a native Brit, I am proud to have called this country my home for the past 10 years.

The culmination of my many years of experience as a senior manager across many sectors of global automotive OEM’s has fully prepared me for this exciting adventure. Importantly, this experience means that I have “walked in your shoes” and know first-hand the types of challenges faced by today’s business leaders.

For our future clients, the timing of our expansion presents significant opportunity. In the industrial sector, whilst unemployment is at a 50-year low, vehicle sales (a perennial indicator of a buoyant economy) are experiencing a significant downturn after years of continued growth. Similar trends can be seen across all sectors from manufacturing to the service industry. This “productivity gap” means business leaders face difficult decisions about how best to direct investment to protect future growth, improve competitive edge and manage risk.

At Unleash & Engage, we believe the true route to achieving sustained operational excellence is through great employee engagement, organizational development and lean sustainment. Our approach is different because it is predicated on the belief that sustained change comes as a result of that change being designed and built by those who participate in the new way of working. In other words, people protect what they build.

I look forward to collaborating with our future clients here in the US and can’t wait to see the tangible and sustainable results we can achieve by working together. It is not uncommon for our clients to reap a minimum of $3 reward for every $1 they spend with Unleash & Engage, and whilst many consultants promise change, how many actually deliver?

A leading thinker and practitioner of Lean, DW Support Services approached Unleash & Engage founder; Mark Gregory to speak about Transformational Change in Real Life.

Mark provided a pre-dinner motivational speech giving practical insights on leading transformational change.  Focusing on Difference, Logic & Emotion, Involvement, Engaging & Communicating, creating new sustainable habits and dealing with loneliness.

When Mark talks about transformational change it doesn’t follow the usual leadership textbook but instead the Unleash & Engage proven approach to achieving real sustainable change and operational excellence and how this approach can be applied in real life.  To find out more contact Mark Gregory.

 

 

 

Ever since Toyota made great strides in business performance using their ‘Lean’ approach the manufacturing industry has been trying to work out more about ‘Lean’ and how to capitalise on this approach.

Founder of Unleash & Engage Mark Gregory developed his early career at Toyota where he undertook their renown ‘Lean’ programme in Japan. Now a leading authority on ‘Lean’, Mark works closely with large organisations to help them understand Lean and achieve sustainable operational excellence.

Speaking at the Lean European Manufacturing Conference, Mark’s ‘Lean Engagement’ keynote presentation dispelled the common myths about ‘Lean’ providing powerful insights into ‘Lean’ as an employee engagement philosophy.  Giving clear examples of the work Unleash & Engage do using ‘Lean’ philosophy to help large complex organisations achieve true engagement and how this is a key enabler to sustainable operational excellence.

When Mark talks about ‘Lean’ it’s always a great success.  If you want to know more about ‘Lean Engagement’ and what this means in relation to Sustainable Operational Excellence, then please contact Mark Gregory

 

 

Founder of Unleash & Engage Mark Gregory has extensive business transformation experience, developing his early career at Toyota where he undertook their renown ‘Lean’ programme in Japan. Now a leading authority on ‘Lean’, Mark works closely with large complex organisations to help them understand and achieve sustainable operational excellence.

Speaking at the Annual European Manufacturing Strategies Summit, Mark’s keynote presentation explained the powerful concepts of ‘Lean Engagement’, creating the business case and proposition for ‘Human Lean’.

When Mark talks about ‘Lean’ it’s always a great success.  If you want to know more about ‘Lean’, ‘Human Lean’ and what this means in relation to Sustainable Operational Excellence then please contact Mark Gregory

 

 

A leading speaker on Sustainable Operational Excellence, Mark Gregory presented at an Academy of Service Excellence conference on Transformational Change in Real Life.

Mark’s keynote presentation shared practical insights on transformational change.  Focusing on Difference, Logic & Emotion, Involvement, Engaging & Communicating, creating new Sustainable Habits and dealing with Loneliness.

When Mark talks about transformational change it doesn’t follow the usual ‘textbook approach’ but instead he brings to life for the audience the Unleash & Engage proven approach to achieving real sustainable transformational change and shows how this approach can be applied in both your work and personal life.  To find out more contact Mark Gregory.

Unleash & Engage developed and delivered a front-line leadership programme focused on practical techniques to create relationships and develop solutions to support day to day business activity at Datum.

The programme focused on strengths and current team dysfunctions working closely with the DATUM team we established a sustainable basis for team cohesion and a strategy delivery support network.

Using Unleash & Engage’s expertise in business transformation and change in partnership with the Academy of Service Excellence, we designed and delivered the “Create Amazing” programme for automotive manufacturer Lexus.

This unique customer service programme focused on great service excellence and how to invoke and manage a change in service levels across Lexus Sales Centres.

To find out more about our unique approach to Customer Service Excellence contact Alex

Read more about Lexus here.

Article by Mark Gregory:

So engage the employee and it makes a difference to your customer which makes a difference to your profit. Not rocket science I hear you say! Agreed. So why don’t you do it then or worse why do you pretend you do it?

A service culture at its heart must be an engaging culture; a culture whereby every internal customer must be engaged as a whole person. This means equipping our people managers and leaders to think and behave differently and use the lean tools as customer service tools. When I help organisations embed a lean philosophy my advice is generally to think of the lean tools as an engagement vehicle and the improvement interventions as an opportunity to engender greater levels of employee engagement first and improve the business secondly. When we do this we obtain more of the whole person. The more we tap the whole person, the individual, the more engagement we obtain. Back to the Sears proposition.

So what about employee engagement mapping instead of value stream mapping or visual engagement instead of visual factory or leader prevention training instead of accident prevention training. I also often hear those who work in the field of lean philosophy talk about empowering the staff. Just imagine how easy that would be if we focus on the person before the process.

For those of you that are still not quite there and are thinking, “that’s not the real world the answer is simple, if you are not careful the internal customer is only doing what you want on the outside and my experience suggests what’s on the inside eventually appears on the outside. I am not saying this is easy as those who have tried leadership and engagement will tell you it is relentless and unforgiving, but we should be familiar with this as that’s what customer loyalty is like.

As Alan Jones, Chairman Emeritus of Toyota UK said, “Wherever you work, your job as a manager is to make your people the very best they can be – and usually they don’t know just how good they could be. It’s individuals that make the difference. For Toyota, this approach is not based on altruism – though it is based on a profound respect for its members. It is predicated on the firm belief that the most valuable asset the company has is its people, and that enabling them to have an intellectual and emotional relationship with their work, as well as a financial stake in the success of the company, is the key to continuous product and productivity improvement from the shop floor to the boardroom. Toyota’s people are their competitive advantage.”

So who is the real customer really?

Click here to read part 1..