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Testimonial The Academy of Service Excellence

Mark is one of the most experienced and skilful organisational performance improvement people I know. His approach is based on many years of experience using the proven tools and techniques of change in large complex organisations. But he also adds another vital ingredient. That is the understanding that success primarily depends on people and culture. He is therefore highly skilled at helping you create the kind of organisational culture that will ensure that any new tools and techniques will deliver worthwhile sustainable success.

Chris Daffy, Customer Loyalty Guru, The Academy of Service Excellence